Delete your Opssy account

Opssy is a product of Findence LLC. This page explains how to delete your Opssy account and what happens to your data. You do not need to install, reinstall or open the app.

Request deletion by email

Email support@findence.com from the address you use to sign in, with the subject “Opssy account deletion request”. This also works if you never used Opssy for Trips, an Organization or a Professional Profile and cannot open the app: we then close your login. We send the same reply to every request. If that address belongs to an Opssy account that can be deleted, or to a login that can be closed, we also send a one-time code to it; reply with the code within 24 hours to confirm. We never ask for your password.

Or request it in the app

Open Opssy, go to Profile, then Account, and choose Request account deletion. Enter your password to confirm it is you. If you never used Opssy for Trips, an Organization or a Professional Profile, you will see Close login instead, which closes your login at once.

Requesting is not the same as completing

Until processing starts you can keep using Opssy or cancel the request. When processing starts you are signed out everywhere, your profile is hidden, open offers are declined, and confirmed bookings go through cancellation with “account deletion” as the reason. We aim to complete deletion within 30 days of your request, and we email the account’s address when deletion is complete.

What we delete

Your sign-in account and password; your name and profile and role details; your photos, resume and gallery; your Location and Trip-request settings and any stored location; your notification settings and device registrations; and your saved Professionals. Your connections end. The text of messages you sent is removed from conversations (others then see “Message from a deleted user”), and others see you as “Deleted user”.

What we keep, why, and for how long

What we keep	Why	How long
Message evidence and reports	Safety, fraud prevention, disputes and legal obligations. Never available through any account.	90 days, longer only for an open report or a legal hold, then deleted in our next weekly deletion run
A record that deletion was requested and completed, without your name, email or phone	To show it was done	365 days
Your email address and phone number, held back from new accounts	Fraud and takeover prevention	30 days after processing starts, then deleted in our next weekly deletion run
Sign-in security logs	Security	7 days
Backups	Recovery from failures	7 days
Other parties’ Trips, offers and bookings that involved you	They are those parties’ business records; your account and profile reference in them is replaced with “Deleted user”, and they cannot be reached through your deleted account.	Kept as part of those records